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 Frequently Asked Questions
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Our FAQ didn't answer your questions ? We will be looking forward in hearing from you
Then E-mail us at :
* Support Inquiries support@tokios.com
* General Inquiries info@tokios.com
* Sales Inquiries sales@tokios.com
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Domain Name Questions
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Q. What if I already have a domain name registered and want to use it my newly purchase hosting plan?
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A .No Problem! Just have them pointed to our Primary and Secondary Name servers using the settings (DNS Servers) which we provided you in your welcome email. In order to do this you will either need to contact your registrar or use the web based login they normally provide clients and update your DNS Server settings.
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Q. Do you offer Domain Name Registrations?
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A .As a general rule, its always best to have your domain registered at separate place other than your hosting provider. We do not offer domain registrations, but you can just as easily register your domain names for as little as $8/year. One of the places that offer domain registrations is http://www.namecheap.com
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Server locations
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Q. Where are your servers located?
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A . All of our servers are located in the U.S.A. The bandwidth providers and up streams are as listed on the About Us Page.
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General Questions
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Q. I see Additional Domains advertised in the front page what does that mean ?
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A. That means you can host Additional Domains and have them pointed to a folder on your existing site. Additional domains can have their own content, basic site properties control and read/write permissions. This works out well in instances where you have multiple domains which you want to host on your main site under one account. When you create your Additional Domains, you can also create the corresponding generic DNS entries at the same time.
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Q. Are there any differences in features for Additional Domains vs. the Primary Domain?
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A. The main difference between Additional domains vs. your Primary domain is that Additional Domains lack advanced features like e-Mail, Statistics, Site Properties and other advanced site control capabilities available with your Primary Domain. But nonetheless, if you're looking to host extra domains for your self or friends, each with their own unique content and do not want to spend extra for a new hosting plan, then this is what you're looking for!
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Q. How long does it take for me to have access to my account/website once I have signed up
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A. Once we have confirm and verified your payment, your account will be activated within the next hour. Payment verification and fraud checks by our merchant processor can take anywhere from 12-24 hours
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Q. Are there any manuals for configuring the WCP Site control panel?
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A. The manual is under construction at the moment.
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Q. Do you offer Money Back Guarantee ?
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A. Yes. we practice a standard 14-days money back guarantee policy for all our regular plans in order to ensure client satisfaction
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Q. I have forgotten my control panel login password ?
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A. You can retrieve your password from control panel login page by going through the "If you have forgotten your password" link.
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Sales Questions
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Q. Am I able to add resources to my account if the resources assigned to me free is inadequate ?
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A. Yes you can increase the limit of your resources by your control panel, payment for those resources has to be made first.
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Q. Your plans does not suit me, will you be able to create a custom plan for me ?
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A. Yes we are able to create a custom plan for you. The pricing will depend on the components and resources that you use. For enquires about customizing your own plan please E-mail us at info@tokios.com .
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Q. I have signed up for one of your hosting packages. So what's next ?
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A. Once we have confirm and verified your payment*, your account will be activated within the next hour. *Payment verification and fraud checks by our merchant processor can take anywhere from 12-24 hours
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Technical Questions
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Q. What is a Control Panel ?
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A. The Control Panel mentioned here (WinCP or WCP Site Control Panel) allows you to administrate and manage your accounts. You can add resources and configure your account settings directly by using the control panel.
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Q. Do you support ASP pages ?
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A. The Control Panel mentioned here (WinCP or WCP Site Control Panel) allows you to administrate and manage your accounts. You can add resources and configure your account settings directly by using the control panel.
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Q. Do you support ASP pages ?
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A. Yes all accounts support asp pages
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Q. What about Microsoft .NET technology ?
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A. Yes all accounts support full Microsoft .NET technology.
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Q. Is ASP mail supported ?
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A. Yes. All accounts support popylar components like ASPMAIL 4.0, ASPEMAIL 4.4.0.2 and CDONTS. For a complete list of all components installed please click here
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Q. Is ASP mail supported ?
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A. Yes. All accounts support popylar components like ASPMAIL 4.0, ASPEMAIL 4.4.0.2 and CDONTS. For a complete list of all components installed please click here
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Q. How many MsAccess Databases are allowed?
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A . You can create unlimited amount of MsAccess Databases.
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Q. Can I use MsSQL Databases ?
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A. Yes, but this will depend on your plan.
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Backup Questions ?
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Q. Do you take backups?
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A. Yes, at the moment all servers are backed up at minimum once a week to a second hard-drive on the server. However, as a precaution we strongly advice all clients to keep an updated copy of all their important data and files on their local PCs for further safeguarding. Please note that Tokios backups are no substitute for a local copy of your web and data files!. Customer-requested data restores are $50 per incident.
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ORDER/BILLING/PAYMENT Questions ?
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Q. What payment methods are available?
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A. At the moment we are only able to accept credit card payments.
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Q. How would I be billed ?
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A. You will be billed Monthly or Quarterly depending on your plan and payment period selected.
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Q. What would be shown in my credit card statement ?
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A. Depending on when you signed up for an account you should see "WP Tokios Dot Com" on your credit card statement.
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Copyright © 2002 - 2004 Tokios.com
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